Job Description:

• Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
• Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
• Issue Repair/Lease/Exchange Orders to approved suppliers 
• Handle, log and follow up on suppliers retrofit programs
• Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: 
• New, closed and open claims
• Shop Processing Time (SPT) / Turn-Around-Time (TAT)
• Action tracker

Supplier relations:

• Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
• Initiate and follow up on action tracker to ensure improvement plans are met
• Keep HO ASOMRS informed about changes in supplier performance
• Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities

Requirements:

• Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)
• Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar
• Negotiation skills
• Professional and practical insight and experience with purchasing and logistics
• Working knowledge of English, both written and oral
• Working knowledge of SAP
• Good numeracy skills
• PC literacy, including word processing, spreadsheets and database use
• Good business acumen